Coucou Intimates Questions Answered 2026: Shipping, Returns and Sizing for US Shoppers
You've had the tab open for three days. A white cotton voile slip dress with lace straps, $190, sitting in your cart. You love it. But the brand is in London, the size chart is in centimeters and inches, and you have a dozen small questions: Will customs charge me at the door? What if it doesn't fit? Can I swap sizes? How long until it arrives?
Olivia Reviews read Coucou Intimates' US shipping page, return policy and full FAQ on October 20, 2026 and answered the twelve questions US shoppers most often have before a first order, in plain language, with the brand's own numbers.
Quick take: Coucou ships to the US with duties and taxes covered, free standard shipping from $150, and a 14-day window to request a return. Store-credit returns are free in the US; refunds cost $8. There are no direct exchanges, and sale items can't come back. Bundle builders take 10–15% off automatically. See today's Coucou Intimates deals before you check out.
Ordering and Delivery
1. Is Coucou a UK brand, and does it really ship to the US?
Yes on both. The store lists London, England as home, and it runs a US version of the site with prices in dollars. Everything is made from organic cotton grown in the Izmir region of Türkiye, according to the brand's FAQ.
2. How much is shipping, and how long does it take?
For the US, Coucou lists free standard shipping (4–9 days) on orders over $150. Below that, standard shipping costs $9, and express (2–4 days) is $12. Before it ships, the brand says it typically takes one business day to process an order, or two to three during very busy periods. Tracking arrives by email once your parcel is dispatched.
3. Will I get a customs bill at the door?
No. Coucou says it delivers all packages with duties paid, so there are no surprise fees on delivery (Japan is the one market it lists as an exception). US sales tax is separate: it's collected at checkout based on your state, county and city, and if you return an order for a refund, the sales tax is refunded too.
4. Can I change my address or order after I place it?
Not once it's placed and confirmed, according to the FAQ. If something is wrong, the route is a return. Double-check sizes and your shipping address before you pay.
5. What if I'm not home?
The courier leaves a card if it can't leave the parcel somewhere safe, and Coucou says delivery is attempted three times before the parcel goes back to the brand.
→ Check the latest Coucou Intimates coupon codes and deals
Returns, Exchanges and Protection
6. How long do I have to return something?
Fourteen days from the day you receive your item to request a return through Coucou's returns portal. Items must be unworn, unused, unwashed, with original tags and in original packaging, and every return is inspected for hygiene reasons. Approved refunds go back to your original payment method within 10 business days.
7. What does a return cost?
In the US, $8 is deducted from a refund for return shipping. If you choose store credit instead, the return is free. Your original shipping fee isn't refunded unless the item was faulty or incorrect.
8. Can I just exchange for another size?
No. Coucou doesn't offer direct exchanges. You return the first item and place a new order for the size or color you want. If the new size is in stock, ordering it right away and returning the first piece for free store credit is a sensible way to avoid waiting. If you're reordering anyway, browse Coucou Intimates offers first.
9. What's Checkout+, and is it worth it?
Checkout+ is an optional add-on for US and UK orders. It gives you free return shipping and package protection on eligible items. According to the FAQ, the protection covers a package lost within 60 days, stolen within seven days of delivery, or damaged beyond use within seven days, up to $5,000 per order. If you skip it, you can still return items; you just pay the standard fee. It makes the most sense if you're unsure of size and would want a cash refund.
10. Is there a warranty?
Coucou's FAQ lists a three-month warranty on all products, covering defects in materials or workmanship under normal use. Normal wear and tear and damage from misuse aren't covered. To claim, email hi@coucouintimates.com with your order number and a description of the defect. Separately, if something arrives damaged, defective or wrong, the brand asks you to contact it right away.
Fit, Fabric and Care
11. How do I pick the right size?
Every product page links to a size chart showing your recommended Coucou size from your bust, waist and hip measurements, in both centimeters and inches, plus an international conversion for US, UK, EU, Japan and Australia sizing. There's also a guide to measuring yourself.
The key detail is the product measurements. Coucou explains that stretch fabrics such as cotton jersey and pointelle may measure smaller than your body, while looser, non-stretch fabrics such as cotton voile measure bigger. So a voile slip dress and a jersey tee in the same size will look very different on the hanger. Each page also adds its own fit note, and if you're still unsure, the brand invites you to email its team before ordering.
12. How should I wash it?
Coucou's advice is the same for everything: wash cold on a gentle cycle, in a delicates bag or by hand with a mild detergent, then skip the dryer. Press out the water, and lay flat on a clean towel or hang to dry. Because the fabric is 100% organic cotton, the brand says you can remove the trims and compost a piece at the end of its life.
Saving Money
Bonus: Is there a promo code?
We didn't find a public code on the US site. What Coucou does offer, every day, are three bundle builders that discount automatically in the cart:
- Undies Bundle Builder: any 3 thongs or briefs save 10%; 5 or more save 15%.
- Intimates Set Builder: any bra plus undies saves 10%.
- Pajama Set Builder: any pajama set you build saves 10%.
One fine-print line worth knowing before any holiday shopping: Coucou says prices may change during promotional periods, and it doesn't offer price adjustments on orders placed before a promotion or sale. For anything live today, compare current Coucou offers.
Bonus: What if my size is sold out?
Sold-out product pages show a button to sign up for restock emails, and Coucou notifies you automatically when the item returns.
Coucou's US Rules on One Page
| Question | Coucou's answer (Oct 20, 2026) |
|---|---|
| Free US shipping | Standard (4–9 days) over $150 |
| Paid shipping | $9 standard, $12 express (2–4 days) |
| Customs at the door | None; duties paid |
| Sales tax | Collected at checkout, refunded with a refund |
| Return window | 14 days from receiving |
| Return cost | $8 from a refund; free for store credit |
| Exchanges | Not direct; return and reorder |
| Not returnable | Sale items, gift cards, pop-up and sample-sale buys |
| Warranty | 3 months, defects in materials or workmanship |
What We Like and What to Watch
What we like
- Duties covered, so a London brand checks out like a US one.
- Free store-credit returns in the US.
- A written three-month warranty and optional package protection.
- Detailed size charts with product measurements and conversions.
What to watch
- Only 14 days to request a return.
- No direct exchanges and no changes after ordering.
- No price adjustments if a promotion starts after you buy.
- Free shipping only from $150.
Final Verdict
Coucou answers the big cross-border worries well: no customs surprises, a clear return process and free store-credit returns. The trade-offs are the short 14-day window and the lack of direct exchanges, so measure first, read the fit note on every page and use the bundle builders to make a $150 order work harder. Then that voile slip dress can finally leave your cart.
→ Check the latest Coucou Intimates coupon codes and deals
Olivia Reviews researched Coucou Intimates using its official website, product listings and published policies in October 2026. We haven't personally tested these products. We may earn a commission when you buy through our links, at no extra cost to you.